GENERAL Q&A
What is Free Size?
Do you ship internationally?
What is the default currency?
Where is My Oneechan based?
Is it safe to shop at My Oneechan?
Why can't I add the product to my cart?
Why is a certain product color I want not available for purchase?
Where do you get your clothing and what brands do you carry?

RETURNS/EXCHANGES
What is your return policy?
How do I return an item?

ORDERING & SHIPPING
Will I be charged tax?
How do I get free shipping?
When will my order be shipped and when will I receive it?
What payment methods are accepted and how do I check out?
What shipping method do you use and how much will I be charged?








ANSWERS

What is Free Size?
Free size is just another term for "one size fits all". These types of clothing are made to stretch of hang loose depending on your body type. To give you a general idea of how the clothes fit on you, we also provide measurements on each product page.

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Do you ship internationally?
We ship to almost all countries in the world. To see if your country is listed, add an item to the cart, look for the shipping information area, and find your country in the drop down list.

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What is the default currency?
All store prices are in USD (United States Dollar)

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Where is My Oneechan based?
Our main office is located in the US. However, depending on the items you order, your package may be shipped from Japan, Korea, or China.

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Is it safe to shop at My Oneechan?
Yes. All of our transactions are handled securely by PayPal. We do not see or store your payment information at MyOneechan.com. To view PayPal's privacy policy, please click here.

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Why can't I add the product to my cart?
Check that you have specific product options (color/size/style). If you have chosen the product options, and you do not see the red colored "Add to Cart" button, then that product option is out of stock.

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Why is a certain product color/style/size I want not available for purchase?
If you are not able to check out with a color/style/size option or it is not listed in the product page, then that particular color/style/size is sold out.

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Where do you get your clothing and what brands do you carry?
We occassionally carry various brand names from Korea and Japan. Most of our items are made in Korea and Japan. Few items are made in China.

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What is your return policy?
Please read: Return Policy

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How do I return an item?
Please read: Return Policy

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Will I be charged tax?
We do not charge you tax, but depending on your region, there may be custom duties or other surcharges from your local custom or post office. Please refer to your local custom offices.

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How do I get free shipping?
Please read: Free Shipping

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When will my order be shipped and when will I receive it?
If products ordered are immediately available, your order will be shipped out within one business day of order acknowledgement. Our business days are Mondays to Fridays excluding holidays. We do not ship on Saturdays and Sundays. Products not immediately available may be shipped out within 1~3 weeks depending on availability and your location.

The date you receive your package depends on which delivery option you choose and where you live. We can not control the exact date your package will arrive. You will be provided with a tracking number once your order is shipped out.

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What payment methods are accepted and how do I check out?
All of our transactions are handled securely by PayPal. PayPal currently accepts Visa, Mastercard, American Express, & Discover. You do not have to be registered with PayPal to order from our website.

If you do not have a PayPal account, the PayPal checkout/login page will instruct you on how to pay using your credit/debit card. If you have an account with PayPal, simply login to finish your order.

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What shipping method do you use and how much will I be charged?
We ship via USPS (First Class Mail, Priority Mail, and Express Mail) or FedEx (Ground, Express Saver, 2 Day, Overnight, International First, International Economy, and International Priority). Shipping costs are based on which shipping method you choose and the total weight of your items. To calculate shipping costs, add items to your cart and fill in your shipping information.

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